TERMS & CONDITIONS
Terms and Conditions for No-Show and Cancellation Policy (as of 05/17/2025)
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Dermax Spa – Appointment Policy
We kindly ask all clients to respect the following terms. By booking with Dermax Spa, you acknowledge and agree to these policies.
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1. PROMOTIONAL / FIRST-TIME CLIENTS
Cancellations:
Must be made at least 24 hours before the scheduled time.
Less than 24 hours’ notice will result in a charge of 100% of the promotional service cost.
No-Shows:
Defined as not attending the appointment without at least a 24-hour notice.
Charged 100% of the promotional service cost – strictly enforced.
Late Arrivals:
Services may be performed only for the remaining time of your scheduled slot.
No extra time will be added, and the full promotional price still applies.
Promotions can only be used once per new client.
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2. VIP MEMBERS
Cancellations:
Must be made at least 24 hours in advance.
Less than 24 hours’ notice will result in a charge of 100% of the service cost.
No-Shows:
Defined as missing the appointment without prior 24-hour notice.
Charged 100% of the full service cost.
Late Arrivals:
We will accommodate you for the remaining time of your scheduled session.
Time will not be extended, and the full service cost applies.
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3. Late Arrivals
If you arrive late for your appointment, we will do our best to accommodate you. However, please be aware that if you arrive more than 15 minutes late, we may need to shorten or cancel the service to avoid delaying subsequent appointments. In such cases, you will still be responsible for the full cost of the service.
4. Exceptions
We understand that emergencies and unforeseen circumstances can occur. Exceptions to this policy may be made on a case-by-case basis, but these must be communicated to management as soon as possible.
5. Payments
All fees incurred from late cancellations or no-shows will be charged directly to the credit card on file or invoiced to you. Payment is expected within 72 hours of receiving the invoice.
Promotional payments are non-refundable.
6. New Client Promotion Terms and Conditions - Non-Refundable Policy
At Dermax Spa, we are delighted to welcome new clients with exclusive promotional offers designed to provide exceptional value. Please carefully review the following terms and conditions that apply to all new client promotions:
Non-Refundable Policy:
All purchases made as part of our new client promotional offers are non-refundable. This policy applies regardless of circumstances, including changes in personal schedule, dissatisfaction, or any other reason.
One-Time Use:
New client promotions are limited to one-time use per customer and cannot be repurchased or reused, unless agreed upon by the business.
In some cases, Dermax would offer some customers the option to book an additional service at a greatly discounted rate for attending late/unexpected cancellations.
Dermax may extend a promotional offer a second time to returning customers who have not received any services within the current calendar year.
Availability:
Once purchased, new client promotional services will remain available for use without expiration.
Final Sale:
All new client promotion sales are final. No refunds, exchanges, or credits will be issued once the transaction is complete.
By purchasing or redeeming a new client promotional offer, you acknowledge and agree to abide by these terms and conditions.
If you have any questions or require further clarification, please feel free to contact us.
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7. Changes to Policy
Dermax reserves the right to change or update this cancellation and no-show policy at any time. Any changes will be communicated to clients via our website or direct communication.
8. Contact Information
For questions or clarifications regarding our no-show and cancellation policy, please contact us at:
Dermax Spa
(919) 424-7788
By booking an appointment with us, you acknowledge that you have read, understood, and agreed to the above terms and conditions.