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Dermax Spa – Appointment Policy

 

(Final Revision: November 2, 2025)

We kindly ask all clients to respect the following terms. By booking with Dermax Spa, you acknowledge and agree to these policies.

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1. PROMOTIONAL / FIRST-TIME CLIENTS

  • Cancellations: Cancellations must be made at least 24 hours before the scheduled time. Less than 24 hours' notice will result in a charge of 100% of the promotional service cost.

  • No-Shows: Defined as not attending the appointment without at least a 24-hour notice. This will result in a non-refundable $49 No-Show Fee (plus a 2.99% processing fee).

  • Late Arrivals: Services may be performed only for the remaining time of your scheduled slot. No extra time will be added, and the full promotional price still applies.

  • Usage: Promotions can only be used once per new client.

2. MEMBERSHIP CUSTOMERS

  • Cancellations: Must be made at least 24 hours in advance. Less than 24 hours’ notice will result in a charge of 100% of the service cost.

  • No-Shows: Defined as missing the appointment without prior 24-hour notice.

    • Default Penalty: Will result in the deduction of one (1) session from the membership package.

    • Option to Waive Deduction: The customer may choose to pay a $79 No-Show Fee (plus a 2.99% processing fee) instead of losing the session.

  • Late Arrivals: We will accommodate you for the remaining time of your scheduled session. Time will not be extended, and the full service cost applies.

3. LATE ARRIVALS

If you arrive late for your appointment, we will do our best to accommodate you. However, please be aware that if you arrive more than 15 minutes late, we reserve the right to shorten or cancel the service to avoid delaying subsequent appointments. In such cases, you will still be responsible for the full cost of the service.

4. EXCEPTIONS

We understand that emergencies and unforeseen circumstances can occur. Exceptions to this policy may be made on a case-by-case basis, but these must be communicated to management as soon as possible.

5. PAYMENTS, FEES, AND AUTO-CHARGING

  • Dermax Spa reserves the right to charge the credit card on file for any fees incurred from late cancellations or no-shows.

  • Payment is expected within 72 hours of receiving an invoice if a card is not on file.

  • A 2.99% processing fee applies to all No-Show and Late Cancellation charges.

  • Promotional payments are non-refundable.

6. NEW CLIENT PROMOTION TERMS - NON-REFUNDABLE POLICY

  • Non-Refundable Policy: All purchases made as part of our new client promotional offers are non-refundable, regardless of circumstances (schedule changes, dissatisfaction, etc.).

  • One-Time Use: Promotions are limited to one-time use per customer. Dermax may extend an offer a second time only to returning customers who have not received services within the current calendar year.

  • Final Sale: All new client promotion sales are final. No refunds, exchanges, or credits will be issued once the transaction is complete.

7. CHANGES TO POLICY & TECHNOLOGY

Dermax Spa reserves the right to change or update these terms at any time. This includes the implementation of new communication technologies (such as Voice AI) to improve our scheduling and customer service. Continued use of our services constitutes acceptance of the revised terms.

8. DATA DELETION INSTRUCTIONS

If you wish to delete your personal data collected by our services or Facebook-integrated apps, submit a request to contact@trianglecapitalinc.com. Please include your full name and email address. We process verified requests within 7 business days.

9. COMMUNICATION CONSENT & AI DISCLOSURE

By providing your phone number and booking an appointment, you expressly consent to receive communications from Dermax Spa, including:

  • Transactional & Marketing Communications: You agree to receive SMS/text messages and phone calls regarding appointment reminders, account updates, promotions, and service inquiries.

  • AI & Automated Technology: You acknowledge and agree that communications (both calls and texts) may be generated using automated dialing technology, pre-recorded messages, and Artificial Intelligence (AI) voice assistants.

  • Opt-Out: You may opt out of text messages at any time by replying "STOP." For phone calls, you may request to be placed on our internal do-not-call list at any time during a conversation with our staff or AI assistant.

  • Terms: Consent is not a condition of purchase. Message and data rates may apply.

10. CONTACT INFORMATION

For questions regarding these policies, please contact us at: Dermax Spa Phone: 984-384-4472 Email: contact@dermaxspa.com Website: www.dermaxspa.com

By booking an appointment with us, you acknowledge that you have read, understood, and agreed to the above terms and conditions.

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