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Dermax Spa – Appointment Policy (Updated November 2, 2025)

We kindly ask all clients to respect the following terms. By booking with Dermax Spa, you acknowledge and agree to these policies.

1. Promotional / First-Time Clients

Cancellations:

  • Cancellations must be made at least 24 hours before the scheduled time.

  • Less than 24 hours’ notice will result in a non-refundable $49 Cancellation Fee (plus a 2.99% processing fee). 

No-Shows:

  • Defined as not attending the appointment without at least a 24-hour notice.

  • Will result in a non-refundable $49 No-Show Fee (plus a 2.99% processing fee). 

Late Arrivals:

  • Services may be performed only for the remaining time of your scheduled slot.

  • No extra time will be added, and the full promotional price still applies.

  • Promotions can only be used once per new client.

2. Membership Customers

Cancellations:

  • Must be made at least 24 hours in advance.

  • Less than 24 hours’ notice (including failure to show) will be treated as a No-Show and processed as follows:

No-Shows (Includes Late Cancellations):

  • Defined as missing the appointment without prior 24-hour notice.

  • Default Penalty: Will result in the deduction of one (1) session from the membership package.

  • Option to Waive Deduction: The customer may choose to pay a $79 No-Show Fee (plus a 2.99% processing fee) instead of losing the session. 

Late Arrivals:

  • We will accommodate you for the remaining time of your scheduled session.

  • Time will not be extended, and the full service cost applies.

3. Late Arrivals

If you arrive late for your appointment, we will do our best to accommodate you. However, please be aware that:

  • Late arrivals will deduct the time from your scheduled session. The treatment will end at the original scheduled time to avoid delaying subsequent appointments.

  • If you arrive more than 15 minutes late, we reserve the right to shorten or cancel the service entirely. In all cases, you will still be responsible for the full cost of the service.

 

4. Exceptions

We understand that emergencies and unforeseen circumstances can occur. Exceptions to this policy may be made on a case-by-case basis, but these must be communicated to management as soon as possible.

5. Payments, Fees, and Auto-Charging

  • Dermax Spa reserves the right to charge the credit card on file for any fees incurred from late cancellations or no-shows.

  • All fees incurred from late cancellations or no-shows will be charged directly to the credit card on file or invoiced to you. Payment is expected within 72 hours of receiving the invoice.

  • A 2.99% processing fee applies to all No-Show and Late Cancellation charges.

  • Promotional payments are non-refundable.

6. New Client Promotion Terms and Conditions - Non-Refundable Policy

At Dermax Spa, we are delighted to welcome new clients with exclusive promotional offers designed to provide exceptional value. Please carefully review the following terms and conditions that apply to all new client promotions:

  • Non-Refundable Policy: All purchases made as part of our new client promotional offers are non-refundable. This policy applies regardless of circumstances, including changes in personal schedule, dissatisfaction, or any other reason.

  • One-Time Use: New client promotions are limited to one-time use per customer and cannot be repurchased or reused, unless agreed upon by the business. Dermax may extend a promotional offer a second time to returning customers who have not received any services within the current calendar year.

  • Additional Offers: In some cases, Dermax would offer some customers the option to book an additional service at a greatly discounted rate for attending late/unexpected cancellations.

  • Availability: Once purchased, new client promotional services will remain available for use without expiration.

  • Final Sale: All new client promotion sales are final. No refunds, exchanges, or credits will be issued once the transaction is complete. By purchasing or redeeming a new client promotional offer, you acknowledge and agree to abide by these terms and conditions. If you have any questions or require additional clarification, please do not hesitate to contact us.

7. Changes to Policy

Dermax reserves the right to change or update this cancellation and no-show policy at any time. Any changes will be communicated to clients via our website or direct communication.

8. Data Deletion Instructions

If you wish to delete your personal data collected by our services or Facebook-integrated apps, you can submit a request by contacting us at contact@dermaxspa.com. In your request, please include your full name, email address, and a brief description of your request. We will process verified requests within 7 business days.

9. Contact Information

For questions or clarifications regarding our no-show and cancellation policy, please contact us at: Dermax Spa 984-384-4472 contact@dermaxspa.com https://www.dermaxspa.com/ By booking an appointment with us, you acknowledge that you have read, understood, and agreed to the above terms and conditions.

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